Tips on how to full and submit the Debt Reduction Order (DRO) software kind – GOV.UKAugust 18, 2022
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This steerage is for debt advisers who must create and submit a DRO software.
You should be an authorized middleman to create, full and submit a DRO software.
Members of the general public can not entry the DRO web site or use it to create and full their very own functions.
The DRO staff evaluate all submitted functions. As soon as we’ve reviewed an software, we’ll contact the applicant on to allow them to know if we’ve authorized their software.
You’ll want the applicant to give you:
Earlier than you submit your first software you could register with the DRO staff as an authorized middleman by way of a registered competent authority.
As soon as you’re arrange as an authorized middleman your competent authority will ship you your AI quantity and a default password for the DRO web site.
Entry the DRO web site and additional instruments and knowledge accessible for debt advisors.
If you entry the DRO web site for the primary time enter your AI quantity and default password. You’ll then be prompted to alter your password.
As soon as logged in you may:
You’ll be able to both create a brand new software by clicking the brand new software button, or view ongoing functions.
To view an software out of your work checklist, click on the blue reference quantity. When you can not discover the case, sort the final title or software reference quantity into the search bar.
After you’ve chosen a case you’ll see the applying overview web page.
The applying has 8 sections. You’ll be able to full the sections in any order, however you could reply all questions earlier than you submit the applying.
There’s additional steerage on finishing every part accessible.
The data is saved robotically while you transfer to a brand new part or web page, return to your homepage or signal out.
You do not need a time restrict for finishing an software, however your session will trip if you’re inactive for half-hour.
The DRO web site robotically completes fundamental eligibility checks on the knowledge you present. An eligibility warning will seem in your homepage if any info fails these checks.
Click on the eligibility warning button to seek out out why the knowledge has failed a examine.
You’ll be able to nonetheless submit an software with eligibility warnings however we might decline it.
Ensure you full all 8 sections and the applicant has paid the £90 price earlier than you submit an software.
You can not make modifications to an software after you have submitted it.
For additional info on making a cost or requesting a refund, consult with our Debt Reduction Order steerage for debt advisers.
When you’ve accomplished the applying, click on the submit software button on the backside of the overview web page. It will take you to the applying submission web page.
On the applying submission web page you may:
By submitting the applying, you agree that the knowledge supplied is correct and the applicant is conscious that:
After you submit an software it will likely be hidden from the work checklist in your homepage.
You’ll be able to view a submitted software by:
It’s also possible to generate an digital copy of the applying.
We’ll notify the applicant instantly as soon as we’ve decided about their software.
It’s best to direct any questions in regards to the software or this steerage to your competent authority.
It’s best to make any technical requests to the Specialist Debt Recommendation Service (SDAS). They’re the agreed level of technical recommendation. The place potential they may present info and supply recommendation.
The SDAS is on the market by:
They may reply to enquiries inside 3 working days, or sooner in emergency circumstances.
Direct any technical difficulties with the DRO web site to the DRO staff. You’ll be able to contact them by:
When you want additional info, see our common steerage and debt adviser instruments and knowledgepages.
Group allocation lets you work extra carefully along with your colleagues.
By creating a gaggle or becoming a member of an current group, you may take possession of different group member’s circumstances.
When you’ve signed in to the DRO web site, you’ll be capable to create a gaggle for you and your colleagues. The group allocation button is on the high proper nook of the homepage. You’ll be able to both be part of an current group or create a brand new one
To create a brand new group:
To hitch an current group:
You’ll obtain a notification if somebody requests to hitch your group.
Any member of a gaggle can approve or reject new requests. You’ll be able to handle requests by clicking view current group particulars within the group allocation field.
You will note new group requests close to the highest of your display. You’ll must individually approve or decline every request.
By becoming a member of a gaggle, you’ll be capable to entry and work on different group members’ circumstances.
To entry a case:
This will provide you with possession of the case, and transfer it out of your colleague’s case checklist to yours.
Your colleague might want to repeat this course of if they should retake possession of the case.
You’ll be able to depart a gaggle at any time. To do that:
You should utilize the identical course of to take away different members from a gaggle.
Don’t embody private or monetary info like your Nationwide Insurance coverage quantity or bank card particulars.
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